FAQs about Purchase Problem

All you want to know about purchase problems are here.

Part 1: Before payment

  • 1.Is there a free version of FamiKeep?

    No, there isn't a free version now. We have three subscription plans, you can purchase one of them based on your need. You can take a look at demo to learn more about the product.

  • 2.How many devices does one license support?

    One license is used to monitor an Android device. For example, if you want to spy WhatsApp in two device, you need to purchase two license.

  • 3.What does auto renewal mean?

    Auto-renewal means that your purchased plan will be automatically renewed at the end of the subscription term. It provides you to continue using the product and enjoy all the new features. And you can cancel your subscription anytime if you don't need the product.

  • 4.What should I do if I failed to Pay?

    Please clear the cookies of your browser, and ensure the network connection is ok. If possible, please try another payment method.

  • 5.What payment methods can I use on your website?

    You can use PayPal, VISA, Master Card, America Express, Giro Pay, JDB, etc.

  • 6.Can I get a refund if I'm not satisfied with FamiKeep product?

    Yes. You have the right to ask for a refund if you have technical issues with the products that could not be resolved within 30 days. To request a refund, you can contact us at support#famikeep.com (replace # with @). For more details, please visit FamiKeep Refund Policy page.

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Part 2: After payment

  • 1.What should I do if I buy the wrong product/license?

    You can purchase the correct product and contact us to request a refund for the wrong product/license.

  • 2.What should I do if I want to upgrade or downgrade my plan?

    You can contact contact us at support#famikeep.com (replace # with @) to upgrade or downgrade your plan.

  • 3.What should I do if my email box don't receive a verification code after payment?

    Generally, you'll receive a verification code within a few minutes. If you can't, Please make sure the email you enter is correct and check your junk box. If you still don't receive a verification code, it might be due to an internet problem or system glitches. Please contact us at support#famikeep.com (replace # with @).

  • 4.How do I cancel my subscription plan?

    To cancel your subscription quickly, You can contact our support team. You will get a response within 24 hours on business days and 48 hours on holidays.

Need More Help?

Please contact us at support#famikeep.com (replace # with @). We will reply to you in 24-48 hours.

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